Shipping & Returns

Delivery

**Due to the COVID-19, all the shippings are taking more time than usual.

We ship EU countries with PostNL. You can choose to have your package delivered at home or specify an alternate address.

We cannot deliver to a PO box address.

Shipping charges
Kyoko Kimono has a flat shipping rate for each region:

Europe:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Delivery times

After we have received your payment we will do our best to send your order as fast as possible. On the day of the shipping, we will send you an e-mail with track & trace code. With this track & trace code, you can follow the exact status of the delivery.

 

In case you have not received your order after the delivery time has passed, please contact us at info@kyokokimono.com

Return shipping and Damage claims

Return and exchange
In the unlikely event that an item does not meet your expectations, you can return or exchange it within 30 days of receipt, if it is unused and in its original packaging. You will need to pay all return postage costs, unless agreed otherwise due to the nature of your complaint.

Damage claims

Kyoko Kimono accepts damage claims within 14 days. After 14 days damage claims can no longer be accepted. Original (damaged) goods and packaging need to be kept. We will not accept: Items that are not in their original condition and/or packaging.